Order Policy

Shipping Policy

We ship all our packages via UPS Ground. Orders usually ship out in 7 to 10 business days. Because our products are handmade by artisans from around the world, some pieces may not be immediately available. These special order items may take longer. We will contact you in the event of a delay.

Order Total Shipping Charge
In store pick up FREE
Under $100 $15.00
$100 – $249 $20.00
$250 – $499 $30.00
$500 – $749 $40.00
$750 – $999 $50.00
$1000 – $1249 $60.00
$1250 – $1449 $70.00
$1500 and over $80.00
Rush Delivery Call for Quote: (800) 811 – 7276
Lighting & Furniture Call for Quote: (800) 811 – 7276

Shipping charges for orders shipped within the U.S. are calculated during the checkout process. Additional charges will apply to international orders as well as orders shipping to Alaska, Hawaii, AA, AE, or AP addresses, and any territory outside the continental U.S. Please email [email protected] or call (888) 811-7276 for a quote.

Rush Delivery

You may choose to have your order expedited via Next Day, 2nd Day or 3 Day service. Please call (888) 811-7276 to arrange for rush delivery.

Delivery Surcharge

Lighting and furniture items are more expensive to ship because of their weight and size. There is a delivery surcharge for these items. Please email [email protected] or call (888) 811-7276 for a quote.

Return Policy

We want you to be satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange the item in its original condition within 10 days of receipt for a full refund, less the initial shipping cost. Returns postmarked after 10 days of receipt of merchandise will not be accepted. Shipping charges as listed above will apply to any exchange orders. Items listed on our site as “special order items” cannot be returned.

First call Sue Fisher King for a return authorization at (888) 811-7276. Ship the package to:

Sue Fisher King Co.
Attn: Web Returns
1547 Pacific Ave
San Francisco, CA 94109

Sales Tax

Orders delivered within the state of California are subject to a 8.75% sales tax.

Typographical Errors

Sue Fisher King has the rights to refuse or cancel any orders for products listed at the incorrect price due to typographical error.